Monday, 18 October 2010

28 flavours of online conversation in 2010

This chart has everything for me. Symetry, colour, purpose, beauty and infographic glory. Form and function.

Source article and supporting commentary here.

Wednesday, 6 October 2010

What drives customer satisfaction?

If Customer Satisfaction is everything, then what is the everything that makes Customer Satisfaction? I had a think about it and produced this...