I Luv UX design

What is Customer Satisfaction?

1975 Hyundai Pony - An unlikely vehicle for a journey in design and customer satisfaction

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Do Samsung slavishly copy Apple?

Much has been said about the phones and tablets but here's a comparison of the websites (click image to expand).

The site of Samsung appears to be paint and brand on top of the same wireframe.

C'mon Samsung, try harder. "Do not seek to follow in the footsteps of the wise. Seek what they sought." Matsuo Basho.

Aussies online

Good Aussie stats are rare indeed, particularly unbiassed ones.

ACMA has recently published "The internet services market and Australians in the online environment" which offers good local data with no hidden agenda and a strong sample size.

Some highlights from my own notes:

10.4 million active internet subscribers in Aus (up 17% for year)
8.2 million mobile handsets (up 21%)
83% of Aussies online, of which 74% daily
$143 billion in online orders last year (up 15%)
3.5 million Aussies interested in Internet TV
2.5 million interested in video call by TV
2.3 million went online to do a VOIP call in month of Dec 2010
8. Data downloaded over mobile up some 462% last year but still 91% of overall data is downloaded by fixed line

On blaming the client

In our industry a poor workman can't really blame his tools so the client is (all too) often framed. Client bagging is tiring to hear and in the long run it can only paint UX in a bad light.
Jordan Julien from UX Magazine offers some well presented strategies for getting the most from different types of client.

You're not a UX designer if you can't work well with your client. UX is not just about the user it's about internal relationships and doing good business too. As Paul Boag rightly points out;

"The truth is that business objectives should trump users’ needs every time. Generating a return on investment is more important for a website than keeping users happy". Paul Boag.

Read more in his excellent, flame-inviting Smashing Magazine article reminding some in UX to look beyond their monitor and yes, even the user from time to time.

Yes, Facebook was designed by Monkeys

Having earlier questioned this based on behaviour of the status update box I can now confirm that Facebook WAS designed by monkeys, having looked at the behaviour of Friends functions.

FOUR links to friends with FIVE different behaviours and no indication of which behaviour to expect.
So:

1. Status updates = mess,
2. Messages = mess,
3. Friends links = mess.

What goes up must come down and I have a hunch that Facebook has peaked.

Persuasive design toolkit

This Design with Intent research by Dan Lockton is outstanding.

101 patterns for influencing behaviour through design http://www.danlockton.com/dwi/Main_Page